Because we live in a high wind area, i was asking for a specific shingle roofing company that i read on Consumer Report. Jay was excellent in locating the specific material that we needed.He always responded in a timely manner when u called.You need to be specific with him what you want. This way he can communicate with his workers.Don’t speak to the workers, because they are not that much of a help!The price point is excellent. You always get what you pay for but he will definately work with you on the price. We just got a drench in southern cal in jan 2010, and there was no leak at all at the house. I couldn’t be more happier. I am having him tentatively to do the roof at our rental unit house, and also the awning at the office also 🙂